THE COMPANY
Lanvera is the software technology leader in customer communications, serving clients with a strong focus on continuous innovation, strategy, and execution. We are financially stable and invest heavily in enhancing our technology platform that supports the design, generation, and delivery of business-critical documents. As a team, we’re committed to excellence. Lanvera is a place where strategy meets execution and where your work contributes directly to better client experiences and ongoing digital transformation in the industry. At Lanvera, we embrace an in-person-first culture, inspiring a vibrant work environment that thrives on connections and strengthening personal growth.
THE POSITION – ONSITE 80%
We are seeking a Desktop Support Intern to join our IT Services team. The ideal individual will be responsible for providing technical support and troubleshooting services to end-users across multiple disciplines, e.g., hardware, software, and network-related issues, as well as possess a strong desire to learn. This role requires the intern to be on-site to ensure prompt and effective resolution of technical problems.
RESPONSIBILITIES
- Provide on-site technical support for desktop computers, laptops, printers, and other peripherals
- Install, configure, and maintain operating systems, software applications, and hardware components
- Troubleshoot and resolve hardware, software, and network issues in a timely manner
- Assist with the setup and deployment of new equipment and technology
- Perform regular maintenance and updates to ensure optimal performance of IT systems
- Document and track all support requests and resolutions using a ticketing system
- Collaborate with other IT team members to address technical issues
- Provide training and guidance to end-users on best practices and IT policies
- Ensure compliance with company IT policies and security protocols
- Develop and leverage application centric Key Performance Indicators (KPI’s) to identify inefficiencies, streamline processes, and drive informed decisions
- Offer an outstanding customer experience to all employees
QUALIFICATIONS
- Enrolled in a college program pursuing an IT-related degree
- Interest in Information Technology field including:
- Compute (e.g., Laptops)
- Peripherals (e.g., Printers and Scanners)
- Unified Communications (e.g., Microsoft Exchange and Teams)
- Identity and Access (e.g., Microsoft Active Directory and Group Policy)
- Data Protection (e.g., Email Security and Endpoint Protection)
- Knowledge and Collaboration Management (e.g., SharePoint and ITSM)
- Productivity Applications (e.g., Office 365 and Adobe Creative Suite)
- Asset Management (e.g., Inventory Management and Purchasing)
- Problem-solving skills and attention to detail
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Self-motivated continuous learner
- Must be able to provide exceptional customer service
Please send your resume complete with address: stephanie.perry@lanvera.com